Dispatch Specialist

Apply now Job no: 493888
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical

Position Title: Dispatch Specialist  
Location: Big Rapids (Main Campus)  
Advertised Salary: $20.58 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
At Will/Just Cause: Just Cause  
Summary of Position: Coordinate the Public Safety Department communication system and perform a variety of police records support functions, some of which require special certification.

This position will be expected to work different/longer hours during times of emergency.

This is a CTA-MEA/NEA position.
Position Type: Staff  
Required Education: Bachelor's Degree

Required Work Experience: Six months work experience in dispatching, law enforcement, or as an equivalent emergency communication professional.

Required Licenses and Certifications: LEIN certified or achieve such certification within 60 days of hire.

Additional Education/Experiences to be Considered: One year police dispatcher experience.

Formal training in law enforcement and/or dispatching related discipline.
Duties/Responsibilities: • Answer incoming calls and direct communications to the proper destination and/or assign the appropriate response service such as dispatching police officers to non-emergency complaints, referral of emergency police, fire, and EMS requests to Central Dispatch.
• Coordinate police response and services to University students, faculty, and staff as needed.
• Monitor and coordinate response to intrusion, hold-up, and fire alarm systems.
• Type, keyboard, input, record and file records according to established procedures.
• Responsible for the hiring, training, scheduling, and supervision of all student dispatchers.
• Process payroll for all DPS student employees.
• Verifies student/employee driving records with appropriate state agency to comply with University policy.
• Upon authorization to do so, will initiate and notify constituents via emergency mass communication system in various emergencies.
• Serve as active member of the Emergency Response Team (ERT) and assume responsibilities as outlined in the Emergency Response Plan and Procedures.
• Review forms and other documents to assure proper completion.
• Retrieve and input data utilizing a computer and printer.
• Collect fines and fees and issue receipts; issue guest parking permits, and assist in the administration of the parking program as directed.
• Validate and edit police reports.
• Disseminate police reports/warrant requests.
• Maintain supplemental reports.
• Certified LEIN operator.
• Process abandoned vehicle reports.
• Process traffic citations.
• Process property dispositions.
• Assist General Counsel with FOIA requests.
• Conduct background checks for other agencies.
• Process requests for police reports.
• Conduct driving records checks for Motor Pool and other University departments on an as needed basis.
• Maintain confidentiality as required by law and department procedures.
• Prepare/coordinate department/University mail/document deliveries.
• Responsible for tracking, and appropriately dispatching the Public Safety Officers.
• Hiring, training and supervising student dispatchers and part-time personnel in dispatch, in accordance with University policies and applicable laws.
• Response/coordination of DPS communication in emergencies/mass casualties/disasters.
• Serve as the Terminal Agency Coordinator (TAC) as required by the Michigan State Police and FBI CJIC.
• Serve as the Local Area Security Officer (LASO) as required by the Michigan State Police and FBI CJIC.
• Maintains the department’s records system, as directed.
• Report directly to the Director of Public Safety.
Skills and Abilities: • Maintain composure in crisis situations and be able to work under the pressure of an emergency situation.
• Communicate effectively and be able to successful interact in unusual situations and with difficult customers.
• Use computer software such as word-processing, spreadsheets, database and other management software.
• Successfully interact with visitors, staff, faculty and students.
• Supervise and train others in the performance of the characteristic duties.
• Able to share sensitive information on a need to know basis only.

Required Documents: Cover Letter, Resume, and copy of unofficial transcripts.  
Optional Documents:    
Special Instructions to Applicants: Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of Bachelor's degree.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
August 7, 2020  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: ferris.edu/non-discrimination.  

Advertised: Eastern Daylight Time
Applications close:

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