Work Control Center Assistant

Apply now Job no: 494101
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical

Position Title: Work Control Center Assistant  
Location: Big Rapids (Main Campus)  
Advertised Salary: $17.0497 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
At Will/Just Cause: Just Cause  
Summary of Position: Work with Physical Plant personnel on the daily operational duties of the Work Control Center (WCC). Work independently to supervise the student employees in the work control center area. Assist patrons to utilize the computerized maintenance management software (CMMS) system and equipment. This position is anticipated to be M-F 11:30 am - 8:00 pm with every other Monday being 6:00 am - 2:30 pm for payroll purposes.

Position Type: Staff  
Required Education: High School Graduate

Required Work Experience: Three years of successful demonstrated hands-on experience responding to customer requests and issues in a call center/work distribution center/ dispatcher/work control center environment. Experience working with computerized management software and Microsoft Office Suite. One year in a general office setting, preferably involving multi-line telephones and customer service.

Required Licenses and Certifications:    
Additional Education/Experiences to be Considered: Satisfactory completion of two years of college.
Experience working in a university/college or in a physical plant environment.
Experience working with a maintenance management software.
Duties/Responsibilities: Answer inquiries from a variety of internal and external customers, provide explanation and interpretation of departmental policies and procedures and assist in answering questions.

Assist in the development of training, educational, and informational materials for University staff and customers associated with the computerized maintenance management system software.

Assist students in obtaining plans, drawings, etc. for classroom usage.

Hire, train, supervise and discipline student and lower level part time employees.

Instruct students and patrons on the proper use of submitting requests for service and utilizing the CMMS system.

Inventory and order supplies utilizing pcard for transactions and processing required paperwork.

Must be able to multi-task and perform duties simultaneously during stressful situations and be able to efficiently deploy resources in routine and emergency level instances.

Participate in professional development, campus wide communities, and outside professional groups as needed.

Perform a variety of office support duties such as development of forms, letters, answering phones, recordkeeping, etc.

Perform independent receptionist duties including such things as:
– Greeting students, faculty, visitors, vendors, contractors, and staff by providing required assistance
– answering routine inquiries
– scheduling appointments, meetings and verifying classroom availability for scheduling work order requests
– Non-routine correspondence for review and approval of supervisory staff.

Perform independent receptionist duties including such things as greeting students, faculty, visitors, vendors, contractors, and staff by providing required assistance, answering routine inquiries and scheduling appointments, meetings and verifying classroom availability for scheduling work order requests and non-routine correspondence for review and approval of supervisory staff.

Prepare reports on various issues, such as work orders, workload, etc for assigned areas utilizing computer software programs such as word processing, spreadsheets, database and file management.

Provide accurate information regarding work order system to WCC customers. Assist in troubleshooting customer problems. Answer WCC telephones at peak levels or when other assigned employees are not available.

Regularly deal with sensitive and confidential matters.

Review and interpret incoming mail and assemble files and other related materials to facilitate response by Physical Plant supervisors.

Work with computerized maintenance management work order system and input work orders as needed.

Other duties may be assigned.

Carry out supervisory responsibilities in accordance with University policies and applicable laws.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.

Reports directly to the Manager of Work Management & Building Services.

Responsible for maintaining the confidentiality of designated information.

Responsible for the supervision and training of assigned staff within the area of responsibility.

Skills and Abilities: Ability to assess patron needs including interpretation of the problem using the most effective resource available.

Analyze, apply problem solving techniques, and research Physical Plant areas.

Communicate effectively both orally and in writing.

Express information in a clear and precise way and be able to multi-task in stressful situations on a daily basis.

Input, retrieve, download, merge and output information from various software programs and systems.

Interact and work effectively with a diverse group of staff, University, and community population in a variety of situations.

Operate a variety of office machines and equipment such as computer, typewriter, facsimile, dictation equipment, multi-line telephone, copier, calculator, and laminator, to include making minor adjustments (requires some mechanical aptitude).

Perform basic mathematical operations with accuracy.

Plan, organize and make sound judgments and decisions.

Supervise, direct and train others in the performance of the characteristic duties.

Train others in the use of CMMS software and possess ability to operate and make minor adjustments to the system.

Use computer software such as word processing, spreadsheets and database along with pcard transactions.

Utilize the rules of proper grammar, correct spelling and punctuation, and correct arrangement of information.

Work in a sometimes stressful environment with grace and tact.

Required Documents:
  • Cover Letter
  • Resume
Optional Documents:    
Special Instructions to Applicants:    
Initial Application Review Date:
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Standard Time
Applications close:

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