Student Services Representative 3

Apply now Job no: 494802
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical

Position Title: Student Services Representative 3  
Location: Big Rapids (Main Campus)  

61100 - Admissions

Advertised Salary: $17.31/hr. hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: Clerical-Technical Association (MEA-NEA)  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: Independently perform/coordinate non-routine support functions which may focus on a specialized area (s) of student services (such as Admissions, Financial Aid, Registration, etc.). Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs.

Position Type: Staff  
Required Education: Satisfactory completion of two years college or equivalent such as applicable military or business school training.


Required Work Experience:

Three years of office experience which included customer service.

Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Bending
  • Carrying
  • Moving
  • Reaching
  • Sitting
  • Twisting
  • Balancing
  • Lifting
  • Pulling/Pushing
  • Repetitive Movement
  • Standing
Additional Education/Experiences to be Considered: Knowledge of a computerized student record management system. Admissions or Enrollment Services experience.

Essential Duties/Responsibilities: Recommend and implement University procedures relating to specific area(s).

Independently prepare and analyze complex specialized reports.

Serve as department/University representative at campus committee meetings and at professional meetings.

Maintain in-depth knowledge of applicable state and federal laws and regulations and University policies and serve as a resource consultant for office staff and other internal and external customers.

Provide assistance in a variety of complex duties to recalculate and revise student awards, assist in student payment plan arrangements, recruit and establish third party contracts, serve as University liaison to various state and federal agencies, monitor and analyze billing processes, estimate financial aid, authorize payments and reconcile various reports and deposits, troubleshoot computer software and system issues, etc.

Input, retrieve, download, merge and output information utilizing a computer to access various software programs and systems.

Assist with/coordinate special FSU programs and special activities to include development of invitation lists, room and catering reservations, program and staff arrangements.

Compose and proofread correspondence, recruitment and advertising materials.

Independently answer questions from a variety of internal and external sources.

May serve as one of the University’s certifying officers or liaison to assigned agency, other offices, parents, students, etc.

Utilize various database techniques to input, send, retrieve, maintain, download, merge, research, analyze and interpret data.

Process, troubleshoot and update student transcripts.

Process ad hoc diploma orders.

Process manual grade changes, record restores, verification letters and degree verifications.

Carry out supervisory responsibilities in accordance with University policies and applicable laws.

Maintain the confidentiality of designated information.

Reports to immediate supervisor.

Marginal Duties/Responsibilities: Be cross trained in other specialized areas within the office.

Skills and Abilities: Communicate effectively with a variety of students, faculty, staff, and visitors in a variety of situations.

Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information

Use computer software and student systems.

Operate a variety of office machines and equipment.

Meet deadlines, demonstrate excellent organization and analytical skills.

Understand and maintain current knowledge of special terminology and regulations.

Ability to interview, hire, direct, and train lower level employees.

Required Documents:
  • Resume 
  • Cover Letter
  • Unofficial Transcript 1 



Optional Documents:    
Special Instructions to Applicants: Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of two years of college.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

This job will be posted starting Midnight EST on Friday, May 13, 2022 to Midnight EST on Friday, May 27, 2022. Please contact Ferris State University's Human Resources Department at (231) 591-2150 Monday - Friday between 8 AM to 5 PM EST if there are issues with applying to this posting.
Initial Application Review Date:
May 31, 2022  
Open Until Position is Filled?: No   
Posting Close Date:
May 27, 2022  
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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