Student Service Representative 4

Apply now Job no: 494809
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical

Position Title: Student Service Representative 4  
Location: Big Rapids (Main Campus)  

61100 - Admissions

Advertised Salary: $18.45/hr. hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: Clerical-Technical Association (MEA-NEA)  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: Independently perform/coordinate non-routine support functions which may focus on a specialized area (s) of student services (such as Admissions, Financial Aid, Registration, etc.). Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs.

Position Type: Staff  
Required Education: Satisfactory completion of two years of college or equivalent work experience.

Required Work Experience: Three years of office experience which included customer service.  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Bending
  • Carrying
  • Moving
  • Reaching
  • Sitting
  • Twisting
  • Balancing
  • Lifting
  • Pulling/Pushing
  • Repetitive Movement
  • Standing
Additional Education/Experiences to be Considered: Knowledge of computerized student record/large database management system.
Admissions or Enrollment Services experience.
Essential Duties/Responsibilities: Assist with/coordinate room reservations for Enrollment Services.

Compose and proofread correspondence, recruitment and advertising materials.

Independently answer questions from a variety of internal and external sources.

Independently prepare and analyze complex specialized reports.

Interview, direct and train lower level bargaining unit employees.

Maintain in-depth knowledge of applicable state and federal laws and regulations and University policies and serve as a resource consultant for office staff and other internal and external customers.

Perform any/all duties defined in the Student Service Representative 1, 2 & 3 position descriptions.

Recommend and implement University procedures relating to specific area(s).

Serve as department/University representative at campus committee meetings and at professional meetings.

Collaborate with the Associate Registrar on day to day office functions.

Other duties may be assigned.

Carry out responsibilities in accordance with University policies, and applicable regulations and laws.

Maintain the confidentiality of designated information.

Reports to designated supervisor.
Marginal Duties/Responsibilities: Be cross trained in other specialized areas within the office.

May be in charge of office area during short term absences of administrative staff.

Skills and Abilities: Ability to interview, hire, direct, and train lower level employees.

Communicate effective with a diverse customer population.

Meet deadlines, demonstrate excellent organization and analytical skills.

Operate a variety of office machines and equipment.

Perform mathematical functions and advanced bookkeeping/accounting/recordkeeping with accuracy and attention to detail.

Plan, organize and make sound judgments and decisions.

Understand and maintain current knowledge of special terminology and regulations.

Use computer software and mainframe programs and systems.

Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.

Required Documents:
  • Resume 
  • Cover Letter
  • Unofficial Transcript


Optional Documents:    
Special Instructions to Applicants:

Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of two years of college.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

This job will be posted starting at 9 AM EST on Friday, May 13, 2022 to Midnight EST on Friday, May 27, 2022. Please contact Ferris State University's Human Resources Department at (231) 591-2150 Monday - Friday between 8 AM to 5 PM EST if there are issues with applying to this posting.

Initial Application Review Date:
May 31, 2022  
Open Until Position is Filled?: No  
Posting Close Date:
May 27, 2022  
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University‚Äôs Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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