Clinic Operations Manager

Apply now Job no: 495823
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative, Staff

Position Title: Clinic Operations Manager  
Location: Big Rapids (Main Campus)  

36000 - Optometry Deans Office

Advertised Salary: $55,000-$66,000 Salary commensurate with education, experiences, and other requirements. Comprehensive benefit package (health care, vacation, etc.)  
FLSA: Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: Supervise and coordinate the day-to-day operations of the Clinic, including supervision of staff. Collaborate with Assistant Dean for Clinical Education to develop clinic schedules, marketing plans, clinic policies and procedures, and to complete other duties as assigned.

The anticipated start date of this position is April 2024. However, this is an estimated date and can be revised if needed.
Position Type: Staff  
Required Education: Bachelor’s degree in Business or Health Administration or related field.  
Required Work Experience: Five years office supervisory responsibility in an complex office setting with extensive customer service.  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
Additional Education/Experiences to be Considered: MBA, MPH, MHA, O.D. and/or experience with healthcare software systems and project implementation of these systems is desired.  
Essential Duties/Responsibilities: Develop, implement and coordinate the operational activities of the University Eye Center, providing orientation and training for interns, faculty and staff.

Direct clinic activities, coordinating and directing the flow of work and service, with management of clinic administrative support and clerical staff being the primary function of the position.

Interview, select, train, direct, evaluate, and discipline clinic staff.

Create and maintain a supportive and professional relationship to include providers, administrative staff, faculty, students and clerical members.

Answer inquiries from a variety of internal and external sources, and provide explanation and interpretation of the policies, requirements, practices and procedures of the University Eye Center, the College, and the University.

Initiate and compose correspondence requiring an understanding of the unit’s activities, policies and procedures.

HIPAA Privacy Officer and responsibilities of compliance.

Coordinate activities with other departments, colleges, divisions and outside sources.

Monitor regulatory compliance.

Independently research, evaluate, adjust, or purge a variety of important data, documents, etc.

Perform budgetary analysis and monitor daily financial activities of the clinic.

Develop, review, analyze and modify the clinic budget; prepare financial reports.

Maintain quality assurance and quality improvement initiatives.

Coordinate emergency clinical changes due to illness, etc.

Propose and/or initiate improved procedures and practices in the clinic to better serve both the educational (students) and the patient care needs.

Carry out supervisory responsibilities in accordance with University policies and applicable laws.

Collaborate with the Assistant Dean of Clinical Education/Associate Dean/Dean

Reports directly to the Assistant Dean of Clinical Education.

Responsible for maintaining the confidentiality of designated information.

Responsible for training and supervision of clinic administrative support and clerical staff.

Responsible for event planning/coordination (e.g., frame shows, SINE)

Assist staff with duties as needed.

Demonstrate an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.

Marginal Duties/Responsibilities: Represent the University Eye Center at various conferences and meetings.

Serve on College and University committees.
Skills and Abilities: Develop office procedures as indicated, utilizing proper grammar, spelling, and punctuation.

Demonstrate commitment, experience and understanding for diversity, equity, and inclusion.

Plan, organize and prioritize work in a complex office situation.

Supervise, direct and train others in the performance of their duties.

Demonstrate tact, professionalism, and excellent customer service at all times.

Communicate effectively both orally and in writing.

Establish and maintain professional working relationships.

Make independent decisions reflecting sound judgment.

Ensure confidentiality and maintain sensitive information.

Professionally interact with staff, students and patients in a variety of situations.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of Bachelor's degree.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
Open Until Position is Filled?: Yes  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Standard Time
Applications close:

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