Instructional Technology Coordinator

Apply now Job no: 496267
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative, Staff

Position Title: Instructional Technology Coordinator  
Location: Big Rapids (Main Campus)  

40000 - EIO BR Admin

Advertised Salary: $62,000 – 65,000 Salary commensurate with education, experience, and other requirements. Comprehensive benefits package (health care, vacation, etc.)  
FLSA: Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: At Will  
Summary of Position: The Instructional Technology Coordinator ensures the university's smooth operation of eLearning platforms and technologies. This position provides technical support to students, faculty, and staff utilizing eLearning systems, resolves technical issues, and assists in implementing eLearning solutions. It will also oversee the operations of the eLearning helpdesk and provide additional expertise in faculty professional development opportunities. This position provides support to the instructional design team as needed.

The anticipated start date for this position is June 2024. However, this is an estimated date and can be revised if needed.
Position Type: Staff  
Required Education: A bachelor's degree in a related field or equivalent work experience is required; a master's degree in a related field is preferred.

The requirements listed represent the required knowledge, skill, and/or ability. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education.
Required Work Experience: At least two years' experience with online teaching and learning environments, providing learning management system support to faculty and students.
Familiarity with eLearning content creation tools and multimedia software.
Experience with managing a student workforce.
Professional experience with change management.
Designing, hosting, and evaluating professional development workshops.

Two years part-time is equivalent to one year full-time.
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Sitting 
Additional Education/Experiences to be Considered: Previous higher education experience.
Previous experience in technical support, helpdesk, or IT support roles.
Strong knowledge of eLearning platforms (e.g., Learning Management Systems like Canvas, Moodle, and Blackboard), video conferencing tools, and educational technology.
Excellent problem-solving and communication skills.
Customer service-oriented with a commitment to providing exceptional support.
Support enterprise-level systems.
Essential Duties/Responsibilities: LMS User Support for :
- Provide timely and effective technical support to students, faculty, and staff using eLearning platforms, software, and tools.
- Assist users with login issues, troubleshooting technical problems, and resolving software-related concerns.
- Respond to user inquiries professionally and courteously through various communication channels (email, phone, chat, in-person).

Technical Troubleshooting:
- Diagnose and troubleshoot hardware and software issues related to eLearning platforms, ensuring minimal disruptions to online courses.
- Collaborate with eLearning/IT teams to address complex technical problems and escalate issues as necessary.

Documentation and Reporting:
- Maintain comprehensive documentation of common technical issues and solutions.
- Generate reports on support tickets, system performance, and user feedback to identify trends and areas for improvement.

Training and Guidance:
- Conduct training sessions and workshops for users to enhance their proficiency with eLearning tools and systems.
- Provide guidance on best practices for using eLearning technologies effectively.

Collaborate with instructional designers, faculty members, and administrators to integrate technology effectively into the teaching and learning process.

Student Employee Supervision:
- Hire, train, supervise, and evaluate student employees who provide timely and effective technical support to students, faculty, and staff using eLearning platforms, software, and tools.
- Oversee student hours worked and approve time clock entries.

Any other duties assigned within the position classification area.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff, and community members.
Marginal Duties/Responsibilities:    
Skills and Abilities: A combination of technical skills, interpersonal abilities, and problem-solving capabilities to effectively perform their role.
Demonstrated commitment, experience, and understanding of diversity, equity, and inclusion.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of the unofficial transcript of their bachelor's degree if applicable. If you do not have a transcript, please write a justification explaining how your work experience is equivalent to the required education and attach that justification in place of the transcript.

The transcript must include the institution name, applicant name, date of degree attained, and degree awarded. The finalist will be required to submit an official transcript (if applicable).
Initial Application Review Date:
June 10, 2024  
Open Until Position is Filled?: Yes  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close:

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