Part-Time Clinic Clerk

Apply now Job no: 496347
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Staff, Part-Time

Position Title: Part-Time Clinic Clerk  
Location: Big Rapids (Main Campus)  

36201 - Optometry Clinic

Advertised Salary: $14-$15.27/hour. Commensurate with education, experience, and other requirements.  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Part-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: At Will  
Summary of Position: Provide clerical support in University Eye Center, to include scheduling patient appointments, collecting payments, issuing receipts, preparing deposits and insurance verification. Variable hours (between 7:30 a.m. to 6:00 p.m.) to accommodate opening and closing of clinic. Schedule is 28 hours per week.  
Position Type: Staff  
Required Education: High school diploma or GED equivalent  
Required Work Experience: At least one year of office experience with extensive customer service, strong communication abilities and proficient in software applications.  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Moving
  • Reaching
  • Sitting
  • Twisting
  • Repetitive movement
Additional Education/Experiences to be Considered: One year of medical office experience, preferably optometry or ophthalmology. Experience in medical terminology and data entry, preferably an electronic health record. Experience with medical insurance billing.  
Essential Duties/Responsibilities: Exhibit excellent customer service skills with all stakeholders.

Collect fees, issue receipts, balance books and monies daily, prepare deposits and maintain records of all transactions.

Process referrals, schedule appointments, and send out recall notices.

Ensure adequate inventory of office supplies and clinical materials. Distribute certain clinical supplies as requested.

Serve as a preceptor for new employees as requested.

Assist student employees in clinical office procedures.

Maintain a recall system, contacting patients for appropriate follow-up.

Recognize and respond to emergency or urgent patient situations.

Efficiently schedules patient appointments, identifying urgency of some, and assigns to correct provider/student level.

Make changes to schedule as indicated.

Accurately enter patient information into the electronic health record. Send notices to providers as indicated.

Open and close office per procedure, as assigned.

Verify patient eligibility for specific services and insurance programs, and process appropriate paperwork for third-party insurance.

Maintain the confidentiality of designated information.

Carry out all responsibilities in accordance with University policies and applicable laws.

Reports directly to the Front Office Coordinator and ultimately to the Clinic Office Manager.

Any other duties assigned within the position classification area.

Support, promote and develop University student enrollment and retention initiatives.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
Marginal Duties/Responsibilities: Instruct clinical optometry students in clinic office procedures.

Other duties may be assigned relevant to clinic operations.

Maintains all records including accounts receivable and patient files.

Maintains the confidentiality of designated information.

Performs receptionist and cashier duties.

Reports directly to the Office Manager or Clinic Director as assigned.
Skills and Abilities: Communicate effectively, both verbally and in writing.

Establish and maintain filing systems.

Operate, or learn to operate, a variety of basic office machines.

Perform basic bookkeeping and mathematical operations with a high degree of accuracy.

Perform basic recordkeeping and word processing functions on a computer.

Supervise and train others in the performance of their assigned duties.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Please attach resume and cover letter.
Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of high school diploma or transcript (or GED equivalent). Transcripts must include school name, applicant name, date completed.

The anticipated start date of this position is August of 2024. However, this is an estimated date and can be revised if needed.
Initial Application Review Date:
July 19, 2024  
Open Until Position is Filled?: Yes  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University‚Äôs Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close:

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