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Service Desk Manager
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Big Rapids, MI 49307
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| Under the general direction of the IT Solution Center director, oversee the day-to-day operations and staff of the Service Desk operations. This includes a Walk-up area, the Call Center, the Hardware Repair area, and Cellular Device support. Provide customer focused computer support and leadership and work as a liaison to the customers within the University community. Use various metrics to drive customer service for this position and all direct reports. Lead respective team by mentoring team members, helping resolve issues with customers, other groups and team members, providing guidance on University, department and unit policies, procedures and processes. Support the use of HDI & ITIL best practices. Required: Bachelor’s degree. A valid driver's license and HDI Support Center Manager certification within one year of employment. Two years of work experience in an IT related technical customer support area and supervisory experience of full-time, part time, and/or student employees. Hands on experience in a call center, service desk, or help desk operation. |
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Director of Multicultural Student Services
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Big Rapids, MI 49307
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| The Director of the Office of Multicultural Student Services will oversee/supervise the activities of the Office of Multicultural Student Services (OMSS), working closely with students, administrators, faculty, and staff across the institution to contribute to promoting a welcoming and inclusive campus environment. The Director and their staff serve as crucial resources and champions across the University to support the personal development and academic success of students of color and other historically marginalized and underrepresented students. The Director will lead in the development of programs, services, and strategic initiatives that focus on increasing access, persistence, retention, and success of historically marginalized and underrepresented students. In addition, the Director will manage all grants that the OMSS oversees, including but not limited to GEAR UP, KCP Visiting Professor, and KCP Future Faculty Fellowship Program. The Director will actively contribute to division initiatives and programs. Required: Master’s Degree from an accredited college or university. Progressively responsible work experience and a minimum of five (5) years of full-time experience working in roles, including experience as a Coordinator, Director, Associate/Assistant Director within higher education, or any other position with significant contact with and supporting marginalized and underrepresented individuals. Experience managing and supervising teams. Experience with budget Management. |
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International Student Admission Specialist
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Big Rapids, MI 49307
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| Independently provide responsible support functions for the Coordinator of International Admissions, including but not limited to document collection, processing and shipment, file system management, tracking and follow-up with international applicants, excellent and efficient communication and customer service with international applicants, assistance with the transfer credit process and new student orientation. Support in other areas of the office may also be necessary at times. The anticipated start date for this position is October of 2024. However, this is an estimated date and can be revised if needed. Required: Satisfactory completion of two years college. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of works experience equals one year of education. Experience working in an office environment. Proficiency with software applications (Microsoft Word, Excel, etc.). Effective communication skills both orally and in writing. |
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Tennis Instructor - Level IV (Student Position)
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Big Rapids, MI 49307
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| Do you have experience in tennis? If so, this position will give you the opportunity to teach tennis to those that are interested in learning. |
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Facilities - Work Control Center Clerical (Student Position)
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Big Rapids, MI 49307
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| The Work Control Center is looking for students to fill their clerical position. This position consists of assisting the center with office work. |
