Student Service Rep 4

Apply now Job no: 495757
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Finance, Clerical

Position Title: Student Service Rep 4  
Location: Big Rapids (Main Campus)  

56200 - Student Financial Services

Advertised Salary: $19.05 Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement.  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: Clerical-Technical Association (MEA-NEA)  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: Independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Serve as a 'lead worker’ to assist and answer questions for lower level employees. This is a CTA bargaining unit position.

Position Type: Staff  
Required Education: Satisfactory completion of two years college or equivalent such as applicable military or business school training, or equivalent work experience.

Required Work Experience: Two years of office experience. Experience in customer service and familiarity with state or federal regulations and banking or financial transactions.
May require experience in network or software jobs and working with computer technical personnel to resolve programming difficulties.
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
Additional Education/Experiences to be Considered: Knowledge of computerized student record/large database management system.
Student services related work experience.
Essential Duties/Responsibilities: Act as ‘back-up’ to various administrative employees.

Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.

Coordinate workflow and operations as assigned.

Independently analyze special requests and considerations and make determination and give authorization.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).

May be assigned to act as departmental liaison with other University departments and external contacts.

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.

Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.

Serve as the ‘lead worker’ for other staff who have questions.

Any other duties assigned within the position classification area.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.

Provide Excellent Customer Service

Reports directly to designated supervisor.

Responsible for maintaining the confidentiality of designated information.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
Marginal Duties/Responsibilities: Be cross-trained in other specialized areas within the office.

Skills and Abilities: Ability to interview, hire, direct, and train lower level employees.

Communicate effectively with a diverse customer population.

Meet deadlines, demonstrate excellent organization and analytical skills.

Operate a variety of office machines and equipment.

Perform mathematical functions and advanced bookkeeping, accounting, balance cashier drawer and recordkeeping with accuracy and attention to detail.

Plan, organize and make sound judgments and decisions.

Understand and maintain current knowledge of special terminology and regulations.

Use computer software and mainframe programs and systems.

Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Required Documents:
  • Cover Letter
  • Resume
Optional Documents: Unofficial Transcript 1  
Special Instructions to Applicants:
Transcript 1 (OPTIONAL): Applicants who have completed college coursework or attained a degree must attach a copy of unofficial transcript.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
Open Until Position is Filled?: Yes  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Standard Time
Applications close:

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