Student Service Representative 4

Apply now Job no: 495782
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical

Position Title: Student Service Representative 4  
Location: Big Rapids (Main Campus)  

61100 - Admissions

Advertised Salary: $19.05/hr hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement  
FLSA: Non-Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: Clerical-Technical Association (MEA-NEA)  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: Independently perform/coordinate responsible support functions which may focus on a specialized area(s) of student services, such as Admissions, Financial Aid, Registration, etc. Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs. Serve as a ‘lead worker’ to assist and answer questions for lower level employees.

Position Type: Staff  
Required Education: Satisfactory completion of two years college or equivalent.

The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education.
Required Work Experience: Four years of office experience. Experience in customer service which may have included familiarity with state or federal regulations and banking or financial transactions.  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Sitting
  • Repetitive movement
Additional Education/Experiences to be Considered: Knowledge of computerized student record/large database management system. Student services related work experience. Any higher education work experience in financial aid or admissions. Any supervisory experience. Experience in network or software jobs and working with computer technical personnel to resolve programming difficulties.

Essential Duties/Responsibilities: Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.

Coordinate workflow and operations as assigned.

Independently analyze special requests and considerations and make determination and give authorization.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).

May be assigned to act as departmental liaison with other University departments and external contacts.

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.

Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.

Serve as the ‘lead worker’ for other staff who have questions.

Be cross-trained in other specialized areas within the office.

Carry out responsibilities in accordance with university policies, and applicable laws and regulations.

Maintain confidentiality of designated information.

Report to immediate supervisor.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.
Marginal Duties/Responsibilities:    
Skills and Abilities: Ability to interview, hire, direct and/or train others in the performance of the characteristic duties.

Communicate effectively with a diverse customer population.

Operate office machines and specialized equipment such as computer, copier, calculator, letter folder, microfilm equipment, printer, to include making minor adjustments (requires some mechanical aptitude).

Perform basic mathematical and recordkeeping duties with a high degree of accuracy and attention to detail.

Plan, organize and make sound judgments and decisions.

Understand and maintain current information concerning special terminology and regulations.

Use computer software and mainframe programs and systems.

Utilize analytical skills to discern and resolve issues, produce complex reports, etc.

Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of college coursework if applicable. If you do not have a transcript, please write a justification explaining how your work experience is equivalent to the required education and attach that justification in lieu of the transcript.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript (if applicable).
Initial Application Review Date:
Open Until Position is Filled?: True  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Standard Time
Applications close:

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