Director of Library Services & Operations

Apply now Job no: 495307
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative

Position Title: Director of Library Services & Operations  
Location: Big Rapids (Main Campus)  

43400 - Honors Program

Advertised Salary: Salary commensurate with education, experiences, and other requirements. Comprehensive benefit package (health care, vacation, etc.)  
FLSA: Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: At Will  
Summary of Position: The Ferris Library for Information, Technology, & Education (FLITE) at Ferris State University (Big Rapids, Michigan) seeks a collaborative, innovative, dynamic, and services-oriented Director of Library Services and Operations, a colleague with an entrepreneurial spirit who embraces the challenge of continuous digital change. Following library best practices and guided by the University and college strategic plan, the incumbent manages services and operations and shares in the development of services and personnel committed to accessibility, equity, and inclusion in a user-focused, information center designed for teaching, learning, and academic success.

This is a 12-month, administrative position reporting to the Dean. Salary is commensurate with qualifications and experience and includes a competitive benefits package.

The anticipated start date for this position is July 1, 2023. However, this is an estimated date and can be revised if needed.
Position Type: Staff  
Required Education: American Library Association (ALA)-accredited Master’s degree

Required Work Experience: Minimum of five years progressively responsible, related job experiences preferably in a public and/or higher education academic library setting  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Bending
  • Moving
  • Reaching
  • Sitting
  • Twisting
  • Standing
Additional Education/Experiences to be Considered: • Working knowledge of a programming/scripting language
• Experience with ExLibris Alma and Primo library services platform
• Documented experience with HTML, XML, CSS, JavaScript, and XSLT, including universal design, usability, accessibility, and cross-browser compatibility issues
• Knowledge of current and recent industry trends in search, discovery, and delivery systems
Essential Duties/Responsibilities: Advocacy, Engagement, and Best Practice-Informed Management
1. Serve as an advocate for patrons, faculty, staff, and students and their needs, i.e., information literacy, collection, curriculum, access, and web development.
2. Provide information and advice on library services, policies, and procedures.
3. Following best practices, support planning, design, implementation, assessment, and redesign activities among a broad range of teaching and learning initiatives including but not limited to web-based tutorials, instructional videos, research guides, and websites.
4. Provide information and advice on library technology innovation, policies, and procedures.
5. Demonstrate commitment and understanding for diversity, equity, inclusion, and foster opportunities to increase a sense of belonging as part of the campus ethos.

Data Collection, Assessment & Continuous Improvement
6. Facilitate assessment activities, supporting university librarians to help inform services, operations, and continued innovation
7. Assist with collecting/analyzing data (research/reference, circulation, usage, value, programming, use experience, etc.) and with the preparation of reports.
8. Provided data-informed recommendations to drive continuous development and innovation of services and operations.
9. Manage, gather feedback, and elevate recommendations to continually improve upon established policies and procedures.
10. Regularly engage patrons through feedback solicitation practices.

Community, Professional Engagement & Development
11. Participate in shared governance. Provide first-level support to university librarians in accord with contractual agreements, policy, and procedure.
12. Collaboratively investigate and recommend new initiatives aligned with best practices in librarianship, and related technologies.
13. Supervise clerical-technical (CT) personnel in compliance with contractual agreements, and university policies and procedures.
14. Share in the facilitation of professional development, enable training and mentoring for all library personnel.
15. Support librarian liaison program activities through continuous assessment and refinement of professional practice.
16. Serves as a member of library and university-wide committees and participates in library and university projects and activities as needed.
17. Stay abreast of current trends and best practices in areas of responsibility, maintain membership in position-relevant professional organizations, and participate in continuing professional development activities including attendance at conferences and workshops.

Strategic Alignment
18. Support library personnel in the advancement of initiatives aligned with the university and library strategic plan, the institutional plan for diversity, equity, inclusion and belonging, and the Ferris Equity Initiative and Navigate Student Success project.
19. Cooperatively help to inform and support decision-making through organization and analysis of usage data, curricular dependencies, and other relevant information.
20. Organize annual reports demonstrating alignment with, and advancement of, college and university strategic priorities.
21. Collaborate with instructional faculty, Information Technology Services, Academic Affairs, Institutional Diversity and Strategic Initiatives, Academic Colleges and Departments, Educational Counseling and Disability Services, Faculty Center for Teaching and Learning, E-Learning, Academic Affairs, and others throughout the university to develop or modify new and existing infrastructure to support collection development, research and instruction, curricular programming, services, and assessment activities.

Collection Management
22. As necessary, and in support of collection decisions, engage with vendors, third-party providers, university purchasing, and general counsel.
23. Coordinate with librarians to support open dialogue and continuous engagement with department chairs, program coordinators and instructional faculty to inform collection decisions.

Technology Systems
24. Provide leadership in planning, implementing, and supporting library technology with appropriate units in the library and Information Technology Services (ITS).
25. Coordinate support for library applications with Information Technology Services (ITS) staff and external vendors.
26. Together with university advancement and marketing, university website team, library personnel and others, ensure accessibility of digital content.
27. Collaborate with library technical services personnel to provide seamless technology integration for platforms that interact with the library website and associated web-based services.
28. Provide collaborative and innovative leadership to build, implement, maintain, integrate, and assess public-facing, and internal digital services and applications.

Other Duties
29. In concert with the Dean, library technical coordinator, safety and security team, university physical plant personnel, information, and technical services, and building partners, attend to any necessary repairs or improvements.
30. Create and/or maintain current written procedures and process workflows for library operations.
31. Together with building partners, enrollment services, and library personnel, create and recommend to the Dean library operating hours.
32. Facilitate review and annual update of library continuity plan with building partners.
33. Perform other duties as directed by the Dean, or as necessitated by college or university operations.
34. Any other duties assigned within the position classification area.
Marginal Duties/Responsibilities:    
Skills and Abilities: • Progressive administrative and supervisory experience
• Experience promoting access, diversity, equity, inclusion and creating a sense of belonging
• Experience successfully leading or supporting academic and student success priorities
• Excellent verbal, written, analytical and organizational skills including proven team building experience
• Demonstrated ability to work collegially and professionally with others
• Experience collaborating and achieving success within a complex, collective bargaining environment
• Demonstrated experience assessing or evaluating and improving library services and operations
• Knowledge of issues, trends, and technologies in information literacy, collection development and scholarly communication including contemporary library professional philosophy
• Awareness of, or work with, digital innovations related to, or transferable to, collegiate learning experiences
• Demonstrated commitment, experience and understanding for diversity, equity, and inclusion.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: • Applications submitted by April 10, 2023, assured full consideration
• Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of American Library Association (ALA)-accredited master’s degree
• Transcript must include institution name, applicant name, date degree attained, and date degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
May 15th, 2023  
Open Until Position is Filled?: True  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Standard Time
Applications close:

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