Manager, Ferris Outfitters & Wink ProShop

Apply now Job no: 496257
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative, Staff

Position Title: Manager, Ferris Outfitters & Wink ProShop  
Location: Big Rapids (Main Campus)  

52100 - Bookstore

Advertised Salary: $50,000-$60,000 plus a comprehensive benefits package  
FLSA: Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: Just Cause  
Summary of Position: The Ferris Outfitters Manager ensures store operations support and facilitates the academic mission of the University. The manager is responsible for planning, organizing and directing daily store activities, supervising store staff, and interacting with key campus contacts for both Ferris Outfitters and the Wink ProShop. Responsibilities also include merchandise buying and communicating information to campus administration regarding progress toward goals and critical issues impacting students, operations and revenues.  
Position Type: Staff  
Required Education: Bachelor’s degree in business, merchandising or retail-related field or an equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities. Equivalency for education is two years of works experience equals one year of education.  
Required Work Experience: At least three years of progressive management-level experience in a retail environment.  
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Bending
  • Carrying
  • Moving
  • Sitting
  • Twisting
  • Climbing
  • Driving
  • Lifting
  • Pulling/Pushing
  • Standing
Additional Education/Experiences to be Considered:    
Essential Duties/Responsibilities: Responsible for promoting excellent campus relations and client satisfaction and meeting the needs of the campus efficiently and effectively.

Monitor sales, inventory, and other financial performance goals against budget, prior history, and other benchmarks, including monthly financial reporting. Complete monthly billing and journal entries.

Ensure proper use of POS and inventory management systems to maintain accurate inventory, using proper receiving, invoice payment, accounts receivable, and customer sales processes, including managing e-commerce order activity.

Promote safety and security of people and inventory or other assets through effective loss prevention techniques, minimizing inventory shrinkage or other losses.

Assist with development of annual financial projections for store based upon history, trend analysis, and operational goals.

Responsible for store operations including, coordinating store hours with campus, store opening and closing, and daily reconciliation of cash, bank deposits, and other forms of payment. Work closely with FSU Athletics regarding games and operation times to set Wink ProShop operating hours.

In cooperation with Human Resources, assist with interviews, selection, and training of new employees.

Ensure employee compliance with established policies, procedures, and best practices.

Assess staff training needs and recommends training accordingly.

In cooperation with Human Resources, evaluate performance, recommend and administer corrective action. Conduct performance reviews for all store staff.

Carry out responsibilities in accordance with University policies and applicable laws.

Report directly to the Executive Director for Auxiliary Enterprises.

Supervise all full-time, part-time and student staff in the assigned campus store. Determine employee work schedules and assignments to ensure efficient store operations and achieve financial targets.
Ensure excellent customer service through the development and revision of store policies and procedures. Resolve customer complaints and issues.

Proactively influence merchandise assortment, identifying collaborative partnership opportunities on campus, analyzing customer and campus needs, source and purchase merchandise, and coordinating timely feedback with merchandise sourcing resources.

Oversee the administration of the textbook and course material ordering program offered in partnership with the contracted online textbook partner.

Provide flexible, responsive, and high-quality service to all students, staff and community members, and seek continual improvement of current practices and procedures.

Support cultural diversity and sensitivity through the daily performance of duties and responsibilities. Be inclusive by being respectful of individual differences and well as opinions of those who are affected by decisions.

Assists with the development, implementation, and coordination of marketing and sales promotion activities with campus, including merchandising display, social media, and advertising.

Perform any other duties assigned within the position classification area.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
Marginal Duties/Responsibilities: Support the teaching and learning process; actively work to create and support a student-centered environment. Provide flexible, responsive and high-quality service to all students, staff and community members, and seeks continual improvement of current practices and procedures.
Plan, direct, and manage special projects as assigned.
Skills and Abilities: Demonstrated knowledge of merchandise buying, visual merchandising and inventory management.

Advanced knowledge of marketing and promotional development, including effective use of social media.

Demonstrated excellent organization skills and the ability to prioritize combined with strong problem solving, troubleshooting, and decision-making skills to find and implement solutions.

Demonstrated ability to multi-task adjusting to multiple demands, shifting priorities, and unexpected events. Accepting of new ideas and approaches to work.

Demonstrated advanced verbal and written communication skills with the ability to maintain effective working relationships with customers, store staff, campus administration or other stakeholders, faculty, and other colleagues.

Strong technology aptitude and demonstrated knowledge of Purchasing, Inventory Control and POS Systems.

Basic mathematical skills with the ability to compute cost and sales margins, reconcile cash and sales receipts.

Ability to work a flexible work schedule including weekends as needed and as dictated by the campus and business cycle.

Demonstrated commitment, experience and understanding for diversity, equity, and inclusion.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of Bachelor’s degree.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
May 31, 2024  
Open Until Position is Filled?: Yes  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close:

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