| Position Title: |
Health Admissions Clerk |
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| Location: |
Big Rapids (Main Campus) |
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| Department: |
36000 - Optometry Deans Office
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| Advertised Salary: |
$17.69 - $22.25 Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement. |
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| FLSA: |
Non-Exempt |
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| Temporary/Continuing: |
Continuing |
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| Part-Time/Full-Time: |
Full-Time |
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| Union Group: |
Clerical-Technical Association (MEA-NEA) |
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| Term of Position: |
12 Month |
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| At Will/Just Cause: |
Just Cause |
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| Summary of Position: |
• Perform clerical and receptionist function to the University Eye Center clinic, ensuring efficient scheduling of services and processing of necessary paperwork. Works extensively with patients for check in, check out and service questions.
• The anticipated start date of this position is January 2025. However, this is an estimated date and can be revised if needed. |
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| Position Type: |
Staff |
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| Required Education: |
Associates Degree.
The requirements listed are representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered. Equivalency for education is two years of full-time related work experience equals one year of education. |
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| Required Work Experience: |
• At least one year of health care office experience.
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| Required Licenses and Certifications: |
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| Physical Demands: |
- Office Environment
- Bending
- Carrying
- Moving
- Reaching
- Sitting
- Twisting
- Repetitive movement
- Standing
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| Additional Education/Experiences to be Considered: |
• Additional health care office work experience.
• Preferred experience in an optometry/ophthalmology practice. Coursework in healthcare strongly preferred. |
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| Essential Duties/Responsibilities: |
• Exhibit excellent customer service skills with all stakeholders.
• Answer and direct phone calls professionally, with excellent telephone etiquette.
• Draft necessary letters, memos and forms for patient referrals, exam reports, and routine correspondence.
• Efficiently triage and schedule patient appointments.
• Process referrals and schedule related appointments.
• Demonstrates an understanding of diversity, equity, inclusion and belonging, especially in working relationships with students, faculty, staff, and community members.
• Support, promote, and develop university student enrollment and retention initiatives.
• Greet and assist incoming patients. Notify doctor and/or student clinician of patient arrival or cancellation.
• Instruct and assist both optometry students and student employees in clinical office procedures.
• Maintain a recall system, contacting patients for appropriate follow-up.
• Receive, open, and route incoming and outgoing correspondence (mail, fax, email, etc.).
• Ensure patient web registration is accurate and imported into the medical record.
• Accurately enter detailed patient information into the electronic health record.
• Review medical records for completeness and send notices to providers when indicated.
• Open and close office per procedure; responsible for securing clinic entry doors.
• Adhere to staff schedule which may require work outside of regular business hours to meet patient care needs.
• Collect fees, issue receipts, balance books and monies daily, prepare deposits, and maintain records of all transactions.
• Verify patient insurance eligibility for services and process appropriate paperwork when required.
• Maintain the confidentiality of designated information, including protected health information per HIPAA regulations and student information per FERPA.
• Report directly to the Clinical Operations Manager or as assigned.
• Carry out these responsibilities in accordance with university policies and applicable laws.
• Any other duties assigned within the position classification area. |
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| Marginal Duties/Responsibilities: |
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| Skills and Abilities: |
• Communicate effectively.
• Establish and maintain filing systems.
• Effectively use the electronic health record system and Microsoft office.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Perform basic bookkeeping and mathematical operations with a high degree of accuracy.
• Perform basic recordkeeping and word processing functions on a computer. |
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| Required Documents: |
- Cover Letter
- Resume
- Unofficial Transcript 1
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| Optional Documents: |
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| Special Instructions to Applicants: |
• Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of associate's degree or completed college coursework, if applicable. If you do not have a transcript, please write a justification explaining how your work experience is equivalent to the required education and attach that justification in lieu of the transcript.
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript. |
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Initial Application Review Date:
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December 20, 2024 |
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| Open Until Position is Filled?: |
Yes |
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Posting Close Date:
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| EEO Statement: |
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. |
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Click here to learn more about working at FSU and KCAD. |
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