Assistant Director of Veteran Services

Apply now Job no: 495590
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative

Position Title: Assistant Director of Veteran Services  
Location: Big Rapids (Main Campus)  

61100 - Admissions

Advertised Salary: $49,000 - $51,000 Salary commensurate with education, experiences, and other requirements. Comprehensive benefit package (health care, vacation, etc.)  
FLSA: Exempt  
Temporary/Continuing:  Continuing  
Part-Time/Full-Time: Full-Time  
Union Group: N/A  
Term of Position: 12 Month  
At Will/Just Cause: At Will  
Summary of Position: To serve as a liaison between Veteran students, the University, military organizations, and the Veteran’s Administration (VA); to provide certification of benefits, educational and supportive counseling to recipients; and to perform a variety of tasks relative to assigned area of responsibility.

Position Type: Staff  
Required Education: Bachelor's degree.

Required Work Experience: One year of work experience in an administrative setting with customer service.
Higher education work experience that included U.S. Department of Veteran Affairs certification processing.
Required Licenses and Certifications:    
Physical Demands:
  • Office Environment
  • Bending
  • Carrying
  • Moving
  • Sitting
Additional Education/Experiences to be Considered:    
Essential Duties/Responsibilities: Perform the duties of Veteran Benefits Certifying Official for the University in accordance with current instruction from the VA.

Meet with veterans one-on-one to provide counseling about VA educational benefits and provide them with certification requirements.

Keep current files of and be able to interpret and explain rules and regulations of the VA and applicable state and University policies and procedures.

Attend University new student orientation sessions on- and off-campus and yield programming to provide assistance to military veterans of the incoming enrollment class.

Develop and implement programs for Veteran student retention such as the Veteran’s breakfast and welcome week activities.

Organize and coordinate the activities of the site inspections from the VA and State of Michigan for certifying post-secondary schools.

Actively promote visibility of the University, Schools, and Veteran student accomplishments to the community of interest.

Act as liaison between Veteran students, the University and military organizations and the VA; counsel new, transfer and returning students on registration procedures related to VA and the University; assess Veteran needs, interests and requirements; and refer students to appropriate University departments or outside agencies as needed.

Liaison with recruitment staff and senior administrators for programming to encourage the University’s enrollment growth of military/veteran student populations.

Establish and maintain relationships with military units to promote University’s programs. Advise on recruitment events in collaboration with enrollment services.

Utilize web-based and other software to maintain VA information including enrollment certifications, change of programs and change of status for students.

Collaborate in recruiting Veteran students working with Enrollment Services and the academic colleges.

Collaborate with Academic Affairs to promote Veteran education.

Report directly to the Associate Director of Admissions/Processes.

Responsible for maintaining the confidentiality of designated information.

Perform all duties in compliance with applicable University policies and procedures and state and federal requirements.

Responsible for the supervision and training of assigned staff within the area of responsibility.

Carry out supervisory responsibilities in accordance with university policies and applicable laws.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.
Marginal Duties/Responsibilities:    
Skills and Abilities: Knowledge of VA rules and regulations, including transfer degree requirements.

Knowledge of general University organization, programs, policies and procedures.

Develop and maintain a positive working relationship with a varied and diverse group of constituents.

Project a positive image and establish good rapport throughout the University and public sector constituencies.

Recognize, recommend and implement effective techniques of processing GI Bill certification related materials.

Utilize effective methods of oral and written communication skills. Able to deliver effective speaking presentations to diverse audiences ranging from one-on-one to that of larger groups.

Demonstrated commitment, experience and understanding for diversity, equity, and inclusion.
Required Documents:
  • Cover Letter
  • Resume
  • Unofficial Transcript 1
Optional Documents:    
Special Instructions to Applicants: Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of Bachelor’s degree.

Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
September 25th, 2023  
Open Until Position is Filled?: True  
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: Eastern Daylight Time
Applications close:

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